Frequently Asked Questions

Below is a list of the most commonly asked questions we receive from our customers. If you
cannot find the answer you are looking for, please feel free to call us at 604.572.9676.

Q. Can you monitor the system I already have in my home?
A. If you own your system, in most cases, yes! There are a few systems that we are unable to immediately monitor, such as the older technologies and some “proprietary” systems. We can tell you over the phone if you can take advantage of our offer right away. Our fully trained alarm technicians will come to your home or business to program and fully test and set up your systems in less than a couple of hours. We also provide updates using the newest technology for a specially discounted rate for our customers.

Q. What if I don’t have a system now? Can you provide one?
A. Anvil Protection Systems offers a full line of security products and we pride ourselves on the new systems we install. Having over 20 years in the alarm industry assures you that your new Anvil Protection Security system will be the best available to fit your needs.

Q. What type of equipment do you carry?
A. Anvil Protection Systems uses only quality security alarm equipment manufactured by Napco, GE Security, Ademco/Honeywell and DSC.

Q. What is the warranty policy on your systems and how much extra must I pay for the peace of mind of an extended warranty offer?
A. At Anvil Protection Systems we take care of our customers by offering an initial 90 day parts and labor warranty. You may opt for the extended warranty plan, which will cover parts and labor as long as you’re a monitored customer.

Q. I’m renting the home where I’m living. Can you put a system in for me?
A. With the property owner’s permission, we can install a state-of-the-art system that you can take with you if you ever relocate. If this is within the Greater Vancouver Area, Anvil Protection Systems can then re-install the system in your new home, apartment or business.

Q. What about the billing? How do I pay?
You can use your MasterCard, Visa, or or automatically payment program to pay for your new system or to upgrade your current system. Monitoring services can be paid monthly or annually.